Posted in Excellence, Faith and Work, Pride, Seven Pillars of Faith and Work, Work, tagged care, caring, details, Seth Godin, Work on January 26, 2012 |
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I love today’s blog post from Seth Godin! Especially this point…”Caring, it turns out, is a competitive advantage, and one that takes effort, not money.” One of our Core Values at WorkMatters is Excellence. It is also one of the Seven Pillars of Faith at Work. Excellence is so often found in the details. Enjoy Seth’s wisdom below:
Unless someone does, things start to fray around the edges.
Often it’s the CEO or the manager who sets a standard of caring about the details. Even better is a culture where everyone cares, and where each person reinforces that horizontally throughout the team.
You’ve probably been to the hotel that serves refrigerated tomatoes in January at their $20 breakfast, that doesn’t answer the phone when you call the front desk, that has a shower curtain that is falling off the rack and a slightly snarky concierge. This is in sharp relief to that hotel down the street, the one that costs just the same, but gets the details right.
It’s obviously not about access to capital (doing it right doesn’t cost more). It’s about caring enough to make an effort.
If we define good enough sufficiently low, we’ll probably meet our standards. Caring involves raising that bar to the point where the team has to stretch.
Of course, the manager of the mediocre hotel that’s reading this, the staff member of the mediocre restaurant that just got forwarded this note–they have a great excuse. Times are tough, money is tight, the team wasn’t hired by me, nobody else cares, I’m only going to be doing this gig for a year, our customers are jerks… who cares?
Caring, it turns out, is a competitive advantage, and one that takes effort, not money.
Like most things that are worth doing, it’s not easy at first and the one who cares isn’t going to get a standing ovation from those that are merely phoning it in. I think it’s this lack of early positive feedback that makes caring in service businesses so rare.
Which is precisely what makes it valuable.
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Rob Hey continues to share his thoughts this month on how we can serve more effectively at work.
It is amazing to see people around the office that will step up and serve when the time calls for it. We all have talents and gifts that can be used in powerful ways if we will just decide that serving is a priority and open our eyes to the opportunities that present themselves all over the workplace. These opportunities can come from all kinds of directions. Let me share a story with you about someone I work with who was a real inspiration to me in this way.
We all remember the tornado that went through Joplin, MO last year as if it were yesterday. It was one of those moments in life you will always remember what you were doing when you heard about the devastation so close to home. The next day at the office, so many people were asking, “what can we do”? Several wanted to immediately drive to Joplin to help with the recovery effort, yet nobody was really sure how to get started or what to do. After listening quietly to all the concern throughout the day, one of our associates, John, asked if he could talk to me in my office. John lives in Monett, MO, very close to Joplin, and had served as a Missouri State Trooper in a previous career. In a very short amount of time, John showed me a plan he had put on paper of how many volunteers we would need around the clock to feed emergency workers in downtown Joplin. The plan included supplies, location, emergency phone numbers, vehicles, and everything else that would have us serving food within a couple of hours. Once the plan was in place, the volunteers were assembled and a schedule was put together allowing us to serve food in Joplin for the next two weeks.
What started as concern and a lot of uncertainty, quickly turned into action when one person stepped up with a plan. Over the next two weeks, our entire office staff had taken time out of their schedule to serve emergency workers in Joplin.
Many times in our day-to-day routine, it just takes someone to step up and provide the leadership necessary to make something happen. So many people around you want to help serve others, yet they don’t know where to start. As you start to respond to these opportunities, your co-workers will be inspired by the example you set and serving others can become a common part of your workplace experience.
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Posted in Faith and Work on January 17, 2012 |
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Rob Hey who spoke at our January Eight to Five on the Pillar of SERVE will continue to share his thoughts with us this month regarding how to serve more effectively in the workplace.
A few weeks ago, my brother was driving back from the airport, when he had a blowout on his new car. The front passenger tire was flat and he pulled off into an empty parking lot as the light of day was slipping away. He had been out on a business trip the entire week and was tired and ready to get home and relax. “Could the flat tire have come at a worst time”?
As he opened the trunk to retrieve the spare tire and jack, a beat up old truck pulled in behind with their headlights shining on his car. The driver door opens and a man in overalls gets out and walks up to him. Dark parking lot, flat tire, man in a beat up old truck….you can imagine the thoughts and feelings going through his mind. “My 16 year old son is in the truck and would like to change your tire for you”. My brother immediately asked “Why”? The man responds, “My son is a boy scout and enjoys helping others”. Although it sounded very strange, he let the boy change the tire while he stood back and watched. When he was done, he tried to offer the boy and his father money for their trouble, but they both politely declined. They drove away and my brother was able to go home.
I remember my brother stating nothing like this had ever happened to him before and he was amazed someone “just wanted to help”. He has now looked for opportunities to serve others since someone was willing to serve him.
There is no end to the opportunities that you will find around you at work to reach out and serve someone. Yes, at times is will be inconvenient and might detract you from your agenda, but you will find that somehow you still get everything done. God has a way of honoring the time you spend serving others.
Serving others is contagious! Once you start, it’s difficult to stop. Start today – a simple spark can turn into a big fire.
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gen~er~ous: adjective 1. liberal in giving or sharing; unselfish.
Why are people generous? What makes someone want to give? Is it how they were raised? Or is it in their DNA? Is it because they have excess riches? Or is it a product of their heart?
I don’t pretend to know the answers to these questions, but I have experienced first hand the incredible blessings of generosity.
WorkMatters has been a 501(c)(3) non-profit organization for eight years. We have had the opportunity to help bridge the gap between faith and work for thousands of people largely due to the generosity of people in northwest Arkansas and across the US. Each year we faithfully share our vision and our needs…and you give. Each year we are challenged to live by faith, not by sight (2 Corinthians 5:7).
On November 1, 2011 WorkMatters launched One Day at a Time to pray and work to raise $120,000 by December 31. Because of the faithfulness and generosity of many of you, we not only achieved the goal, we exceeded it! We now begin 2012 with great confidence to continue to grow and impact more leaders through the marketplace.
Thank you! We are incredibly grateful for each of you who prayed and invested in this mission and vision. Lives are being impacted, culture is changing.
I want to challenge you to make your faith at work a priority in 2012. Don’t compartmentalize your faith. Explore what it means to take whatever faith you feel you have, and live it equally in your work.
WorkMatters can be a powerful and valuable asset in your journey. Study the Seven Pillars of Faith at Work. Determine where you need to concentrate first. And let us know how WorkMatters can impact your life and work in 2012.
Blessed and excited,
Proverbs 11:24 – One man gives freely, yet gains even more; another withholds unduly, but comes to poverty.
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